I am a completely blind individual using the VoiceOver screen reading program on macOS to navigate around the Internet, including working inside Freescout.

While the Web app is pretty accessible out of the box, there are many areas of the interface that could use some improvement in terms of how they are read by and made interactible with screen readers.

What plans do the Freescout team have for improving the accessibility of this app for those who use screen readers and other assistive technologies?

I am a Web developer experienced in PHP and the Laravel framework (versions 7 and 8 though, not version 5) as well as Web accessibility standards like ARIA. I would be happy to help contribute to this effort, especially since I already know, based on my usage of Freescout as a blind individual, what elements should be made more accessible and how their accessibility can be improved, without sacrificing their functionality or visual appearance. If you would like me to assist in this endeavor please let me know how I can get started.

Thank you!

Hi guys, Is somebody else using JIRA (cloud) and would like to have a connection to Freescout?

Right now I can send an email from a Freescout mailbox to the JIRA service desk email which can create an issue. A workflow into the opposite direction is now not possible.

Potential use cases:

• Button in a Freescout conversation which lets you directly create an issue in the desired project/service desk.
• Status from the issue is always updated in the corresponding Freescout conversation and once it‘s resolved the conversation goes into the status „active“ so a mailbox user knows he/she can reply to the customer.
• If the status of the issue is still open and information is needed by the customer it might be convenient to „automate“ the message flow from JIRA —> Freescout —> customer but always in respect of full conversation history in Freescout.

Let me know your thoughts.

Best regards, Max

PS: I hope it doesn‘t get posted twice as I am traveling between borders.

Hi guys,

I have created a module Darkmode. That only adds a switch to add darkmode class to the body. I add some css to the customization app and when i switch tadaa :-) https://www.dropbox.com/s/mfat3ts2p04i30h/Schermafbeelding%202021-02-24%20om%2021.15.23.png?dl=0

Are you guys interested in this module and/or my css for this?

Only little thing is it works with a cookie so on switching just a millisecond it can gives a light theme. A good new feature would be to have that setting in the user profile :-) On, Off, Auto (reacts on machine settings)

Hello,

is it possible to include the first email (that the customer sends to a mailbox) in the automatic reply?

It is always important to me that I see my request in the automatic e-mail reply I receive from support, so that I know what I have written to support.

Best regards maisen20

Hi everybody,

have bought the API Addon in order to sync Tickets to my ninoxdb database. It allows me to start a request from inside the browser to Freescout API. However I obviously run into cross origin resource sharing problems. So I would like you guys to let me specify in my Freescout API Addon which hosts are allowed to share resources with and which headers.

Hi there,

I've purchased the Time Tracking module, it seems that the timer will run in the background automatically even when a ticket has been replied to and is in 'pending' status. So some tickets show that it's been hours.

How can I get help resolving this? I'd like to only track time while someone on our team is actively working on the ticket or left that tab open and to stop tracking time when the ticket isn't open.

Freescout version: 1.5.12

We currently use the LDAP module and it works fine for importing and syncing users - How difficult is it to implement a layer on top of login (say perhaps by a variable set in .env) to allow HTTP Authentication? This would avoid having to have users login to the system and allow for the start of single sign on.

If a module, I'd gladly pay.

Email attachments(with unknown character/s) are not showing up on the FreeScout.

Some part within the name of the attachment cannot be encoded properly.

Tried to load the email file on a different client like Thunderbird, we can see there's an unknown character(Ü) on the name of the file.

FreeScout 1.8.11 PHP 7.3.31 Nginx 1.20.2 Locale en_US.UTF-8

Hi,

after Upgrading to 1.5 all Attachments only give 404 Errors. Directory was moved correctly by the upgrade and the corresponding jpg file is in the Directory structure: /var/www/html/storage/app/attachment

Running Nginx, tried after the upgrade, got 404 Error. Tried to Apply the Changes as mentioned in the changelog;

APP_DOWNLOAD_ATTACHMENTS_VIA=nginx >> .env

• part in the vhost.

Unfortunately still 404.

Nginx Error Log: 2020/03/09 09:02:25 [error] 112250#112250: *5 open() "/var/www/html/public/storage/attachment/5/7/1/game_Grafik-Vier-von-zehn-Deutschen-kennen-Augmented-Reality.jpg" failed (2: No such file or directory), client: ########, , server: ########, request: "GET /storage/attachment/5/7/1/game_Grafik-Vier-von-zehn-Deutschen-kennen-Augmented-Reality.jpg?id=1842&token=984a1bbcc43ce7935bfab427da8eb060 HTTP/2.0", host: "inbox.planetlan.work", referrer: "https://inbox.planetlan.work/"

It still tries to read from: /var/www/html/public/storage/attachment where /attachment is not existing.

A Quick Workaround to make it read the Attachements via Nginx again is: ln -sd /var/www/html/storage/app/attachment/ /var/www/html/public/storage

Hey guys, I'm facing an issue only on 1.6.13 version.

Please have in mind that I have another installation with 1.5.13 and same credentials that works like a charm.

I already did the "app less" 2FA instructions and I'm already using a key provided by Google to connect.

About the sending error logs: Connection could not be established with host smtp.gmail.com [Connection refused #111]; File: /home/casadace/desk.casadaacessibilidade.com.br/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php (269)

I am seeing a problem with sending email.

The logs say: Trying to access array offset on value of type null

I really have no idea on where to begin to debug this.

Hello,

unfortunately I have always problems updating to the latest version of freescout. I have now managed the update again, but had to start the update process twice via the WebUI of freescout and failed twice, and the WebUI did not work at all. After that I managed the update via ssh and tools/update.sh command.

Error logs: [2023-01-03 07:28:25] production.ERROR: The process has been signaled with signal "9". {"exception":"[object] (Symfony\\Component\\Process\\Exception\\RuntimeException(code: 0): The process has been signaled with signal \"9\". at /path/to/support/freescout-dist/overrides/symfony/process/Process.php:434) [stacktrace] #0 /path/to/support/freescout-dist/overrides/symfony/process/Process.php(212): Symfony\\Component\\Process\\Process->wait() #1 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(201): Symfony\\Component\\Process\\Process->run() #2 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(176): Illuminate\\Console\\Scheduling\\Event->runCommandInForeground(Object(Illuminate\\Foundation\\Application)) #3 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/ScheduleRunCommand.php(59): Illuminate\\Console\\Scheduling\\Event->run(Object(Illuminate\\Foundation\\Application)) #4 [internal function]: Illuminate\\Console\\Scheduling\\ScheduleRunCommand->handle() #5 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(29): call_user_func_array(Array, Array) #6 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(87): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #7 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(31): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #8 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/Container.php(549): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #9 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Command.php(183): Illuminate\\Container\\Container->call(Array) #10 /path/to/support/freescout-dist/vendor/symfony/console/Command/Command.php(255): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #11 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Command.php(170): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #12 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(992): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #13 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(255): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Console\\Scheduling\\ScheduleRunCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #14 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(148): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #15 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Application.php(88): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #16 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(121): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #17 /path/to/support/freescout-dist/artisan(62): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #18 {main} "} [2023-01-03 07:28:25] production.ERROR: The process has been signaled with signal "15". {"exception":"[object] (Symfony\\Component\\Process\\Exception\\RuntimeException(code: 0): The process has been signaled with signal \"15\". at /path/to/support/freescout-dist/overrides/symfony/process/Process.php:434) [stacktrace] #0 /path/to/support/freescout-dist/overrides/symfony/process/Process.php(212): Symfony\\Component\\Process\\Process->wait() #1 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(201): Symfony\\Component\\Process\\Process->run() #2 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(176): Illuminate\\Console\\Scheduling\\Event->runCommandInForeground(Object(Illuminate\\Foundation\\Application)) #3 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/ScheduleRunCommand.php(59): Illuminate\\Console\\Scheduling\\Event->run(Object(Illuminate\\Foundation\\Application)) #4 [internal function]: Illuminate\\Console\\Scheduling\\ScheduleRunCommand->handle() #5 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(29): call_user_func_array(Array, Array) #6 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(87): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #7 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(31): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #8 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/Container.php(549): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #9 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Command.php(183): Illuminate\\Container\\Container->call(Array) #10 /path/to/support/freescout-dist/vendor/symfony/console/Command/Command.php(255): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #11 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Command.php(170): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #12 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(992): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #13 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(255): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Console\\Scheduling\\ScheduleRunCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #14 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(148): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #15 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Application.php(88): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #16 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(121): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #17 /path/to/support/freescout-dist/artisan(62): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #18 {main} "} [2023-01-03 07:28:48] production.ERROR: Error: rename(/path/to/support/freescout-dist/vendor,/path/to/support/freescout-dist/storage/app/updater/1.8.45/vendor_tmp) [<a href='https://secure.php.net/manual/en/function.rename.php'>function.rename.php</a>]: No such file or directory; File: /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php (203) [2023-01-03 07:30:28] production.ERROR: Class "Barryvdh\Debugbar\ServiceProvider" not found {"exception":"[object] (Symfony\\Component\\Debug\\Exception\\FatalThrowableError(code: 0): Class \"Barryvdh\\Debugbar\\ServiceProvider\" not found at /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php:635) [stacktrace] #0 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(582): Illuminate\\Foundation\\Application->resolveProvider('Barryvdh\\\\Debugb...') #1 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Foundation/ProviderRepository.php(89): Illuminate\\Foundation\\Application->register('Barryvdh\\\\Debugb...') #2 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(561): Illuminate\\Foundation\\ProviderRepository->load(Array) #3 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/RegisterProviders.php(17): Illuminate\\Foundation\\Application->registerConfiguredProviders() #4 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(213): Illuminate\\Foundation\\Bootstrap\\RegisterProviders->bootstrap(Object(Illuminate\\Foundation\\Application)) #5 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(296): Illuminate\\Foundation\\Application->bootstrapWith(Array) #6 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(119): Illuminate\\Foundation\\Console\\Kernel->bootstrap() #7 /path/to/support/freescout-dist/artisan(62): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #8 {main} "} [2023-01-03 07:30:37] production.ERROR: Error: include(/path/to/support/freescout-dist/vendor/composer/../../overrides/barryvdh/laravel-debugbar/src/Console/ClearCommand.php) [<a href='https://secure.php.net/manual/en/function.include.php'>function.include.php</a>]: Failed to open stream: No such file or directory; File: /path/to/support/freescout-dist/vendor/composer/ClassLoader.php (455) [2023-01-03 07:30:50] production.ERROR: Class "Barryvdh\Debugbar\ServiceProvider" not found {"exception":"[object] (Symfony\\Component\\Debug\\Exception\\FatalThrowableError(code: 0): Class \"Barryvdh\\Debugbar\\ServiceProvider\" not found at /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php:635) [stacktrace] #0 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(582): Illuminate\\Foundation\\Application->resolveProvider('Barryvdh\\\\Debugb...') #1 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Foundation/ProviderRepository.php(89): Illuminate\\Foundation\\Application->register('Barryvdh\\\\Debugb...') #2 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(561): Illuminate\\Foundation\\ProviderRepository->load(Array) #3 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/RegisterProviders.php(17): Illuminate\\Foundation\\Application->registerConfiguredProviders() #4 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(213): Illuminate\\Foundation\\Bootstrap\\RegisterProviders->bootstrap(Object(Illuminate\\Foundation\\Application)) #5 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(162): Illuminate\\Foundation\\Application->bootstrapWith(Array) #6 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(146): Illuminate\\Foundation\\Http\\Kernel->bootstrap() #7 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request)) #8 /path/to/support/freescout-dist/public/index.php(83): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request)) #9 {main} "} [2023-01-03 07:30:50] production.ERROR: Call to undefined method TorMorten\Eventy\Facades\Events::action() {"exception":"[object] (Symfony\\Component\\Debug\\Exception\\FatalThrowableError(code: 0): Call to undefined method TorMorten\\Eventy\\Facades\\Events::action() at /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Support/Facades/Facade.php:221) [stacktrace] #0 /path/to/support/freescout-dist/app/Subscription.php(406): Illuminate\\Support\\Facades\\Facade::__callStatic('action', Array) #1 /path/to/support/freescout-dist/app/Http/Middleware/TerminateHandler.php(18): App\\Subscription::processEvents() #2 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(218): App\\Http\\Middleware\\TerminateHandler->terminate(Object(Illuminate\\Http\\Request), Object(Illuminate\\Http\\Response)) #3 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(189): Illuminate\\Foundation\\Http\\Kernel->terminateMiddleware(Object(Illuminate\\Http\\Request), Object(Illuminate\\Http\\Response)) #4 /path/to/support/freescout-dist/public/index.php(88): Illuminate\\Foundation\\Http\\Kernel->terminate(Object(Illuminate\\Http\\Request), Object(Illuminate\\Http\\Response)) #5 {main} "}

Recently for the past 1-2 weeks. we have not been receiving any push or browser notifications. I'm not sure what caused it. I tried to uninstall and reinstall the mobile notifications module, but that didn't help.

I have notifications setup via the twillio module, and that's the only thing that works right now.

Can someone please help me. Thanks!!

hello, i tried to enter system/status but i got error 502 bad gateway, i checked Manage » Logs » Application logs and i get this error in web-server.log,

2023/01/02 15:27:13 [error] 928#928: *8262 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: x.x.x.x, server: 10.0.0.214, request: "GET /system/status HTTP/1.1", upstream: "fastcgi://unix:/run/php/php8.0-fpm.sock:", host: "ayuda.xyz.mx", referrer: "https://ayuda.xyz.mx/"

can you help me or point me the way to go

regards

Freescout Version: 1.8.45 Web Server: Caddy v2.6.2 PHP Version: 8.1.13

When my support inbox receives a new message, Freescout finds it, marks it 'read', and sends a notification via the Telegram module. The Telegram notification it sends uses ID numbers that have already been used, so when I click the ID number, I am taken to a different, older message in Freescout. The email never appears in the Freescout dashboard.

If I use the "Fetch Emails" tool and select "All", Freescout then pulls the message into the dashboard and resends the Telegram notification with the proper ID number.

The documentation specifies a HTTP 201 response code with an empty response for the create conversation method on success.

However in the application it is sending a 200 response code with some whitespace output.

Here is a video demonstrating the problem.

I am using the latest paid version of the dark mode module.

Please make it so that setting dark mode keeps it on dark mode and does not flash colors.