Faveo Open source ticketing system build on Laravel framework

Ladybird Web Solution

Last update: Dec 26, 2022

Related tags

Web Applications faveo-helpdesk

Overview


                 ______                      _    _      _           _           _    
                |  ____|                    | |  | |    | |         | |         | |   
                | |__ __ ___   _____  ___   | |__| | ___| |_ __   __| | ___  ___| | __
                |  __/ _` \ \ / / _ \/ _ \  |  __  |/ _ \ | '_ \ / _` |/ _ \/ __| |/ /
                | | | (_| |\ V /  __/ (_) | | |  | |  __/ | |_) | (_| |  __/\__ \   < 
                |_|  \__,_| \_/ \___|\___/  |_|  |_|\___|_| .__/ \__,_|\___||___/_|\_\
                                                          | |                         
                                                          |_|

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with multiple platforms and new features being added each month.

Faveo can be customised according to requirement and we do undertake such request.

Flavors of Faveo

Faveo Community Edition – Free, Open source edition
Faveo Freelancer - Free version with features available in Faveo Pro Edition for two agents
Faveo Pro Edition – Paid version with many advance features and integrations
Faveo Service Desk - Paid version for IT Assest management

View complete comparision list of all flavors of Faveo to select the most suitable solution for your business

Faveo Documentation

Requirements

To run Faveo your host just needs a couple of things:

PHP Version: 7.1+
Database: MySQL 5.0+
Web Server: Apache / IIS / Nginx
PHP Extensions: Imap, Mbstring, Mcrypt, OpenSSL, PDO, Tokenizer, XML, Zip
Web Server Extension: Pretty URLs or Search Engine Friendly URLs have to be enabled in your web server configuration

Faveo Web Hosting

Ladybird Web Host Offers hosting with minimum requirement to host Faveo web application. Faveo has been tested on Ladybird Web Host servers & works very well in their server environment. All web hosting packages offered by Ladybird Web Host come with 30 day money back gurantee.

Credits

Laravel Framework
Admin LTE Theme

Website

Visit our website for more information on services offered by us www.faveohelpdesk.com

YouTube Channel

Find demo, installation, configuration, tutorial videos on our channel here

Road Map for Community Edition

See what all features are going to be part of upcoming releases here

Faveo Probe

Helps verify whether your server can run Faveo or not. Download here

Faveo Community

Join Faveo discussion group and stay tuned to latest updates.

Join us on LinkedIn

Join us on Slack

Support the community edition

If you are using our product and want to support us Click here

Language translate

Help us translate Faveo into your native language Click here
We are following Laravel localization module, you can create language file in your branch and send a pull request.

Contributing

Create your own fork of Faveo master repositoray and use git-flow to create a new feature. Once the feature is published in your fork, send a pull request to begin the conversation of integrating your new feature into Faveo. Please see the contributing guidelines before sending pull requests.

Error Reporting

Faveo uses Bugsnag to monitor application stability in production enviroment. It helps us to provide bug fixes and feature updates after analyzing the logs and crash reports for the application. If you are customizing the application under development environment, we request you to disable this error reporting. It will allow us to ignore the errors occurred during your development cycle and we can focus more on the exceptions/bugs occuring in live system of other users of Faveo community. It can be easily disabled from "Error logs and debugging" option in admin panel or by updating your app environment to development in .env.

You can still report the issues on our Github Issue page by providing proper information about the changes you are trying to implement. We assure you that Faveo community will help you and your customization can be a part of Faveo application if it follows our contributing guidelines.

Help

Visit the issue page. And if you'd like professional help commercial support is available, email us through the contact form.

Download Faveo mobile apps

Comments

Issue installing

I've pulled the latest version from git onto my ubuntu webserver. I have made sure the following are installed and enabled:

PHP >= 5.5.9 OpenSSL PHP Extension PDO PHP Extension Mbstring PHP Extension Tokenizer PHP Extension

When I browse to the url that points to my webserver the installer redirects from http://url to http://url/step1 and at that point I get a 404 url not found.

I've had a look and this folder does not exists so I assume the installer creates this it's self, but it appears not to be doing this.

Any suggestions on how to resolve this would be great.
Enhancement

opened by alexisskeates 37

Error on Create Email page

Hi,

There's an error on the Create Email page in the admin panel (Admin -> Emails -> Create Email).

[Fri May 13 15:31:29.333650 2016] [proxy_fcgi:error] [pid 27807] [client ***:65482] AH01071: Got error 'PHP message: PHP Fatal error:  Call to a member function toArray() on array in /var/www/vhosts/river.ml/devriver.ml/sp/storage/framework/views/3656c801f8bbce8bc4e269de10017128 on line 84\n', referer: http://devriver.ml/sp/public/emails

bildschirmfoto 2016-05-13 um 15 35 11

opened by jarne 26

Auto install uses bad credentials on step6
Hi,

At step 6 (/step6post, just after clicking on "Install"), the auto install script doesn't use database credentials passed in previous step. Instead, it uses "root" and an empty password, resulting in an install error.

To reproduce:

Accept license agreement, click Continue

Environment test : everything is OK, click Continue

Database setup : I set my credentials, click Continue. Note that my username is not root and my password is not empty.

Database setup : "Database connection successful. This system can run Faveo", click Continue

Local Information : I fill informations then click on Install and I get the error

Thanks

Below is the trace at step 6:

PDOException in Connector.php line 47: SQLSTATE[HY000] [1045] Access denied for user 'root'@'localhost' (using password: NO) in Connector.php line 47 at PDO->__construct('mysql:host=localhost;port=;dbname=faveo', 'root', '', array('0', '2', '0', false, '0')) in Connector.php line 47 at Connector->createConnection('mysql:host=localhost;port=;dbname=faveo', array('driver' => 'mysql', 'host' => 'localhost', 'database' => 'faveo', 'username' => 'root', 'password' => '', 'charset' => 'utf8', 'collation' => 'utf8_unicode_ci', 'port' => '', 'prefix' => '', 'strict' => false, 'name' => 'mysql'), array('0', '2', '0', false, '0')) in MySqlConnector.php line 20 at MySqlConnector->connect(array('driver' => 'mysql', 'host' => 'localhost', 'database' => 'faveo', 'username' => 'root', 'password' => '', 'charset' => 'utf8', 'collation' => 'utf8_unicode_ci', 'port' => '', 'prefix' => '', 'strict' => false, 'name' => 'mysql')) in ConnectionFactory.php line 58 at ConnectionFactory->createSingleConnection(array('driver' => 'mysql', 'host' => 'localhost', 'database' => 'faveo', 'username' => 'root', 'password' => '', 'charset' => 'utf8', 'collation' => 'utf8_unicode_ci', 'port' => '', 'prefix' => '', 'strict' => false, 'name' => 'mysql')) in ConnectionFactory.php line 47 at ConnectionFactory->make(array('driver' => 'mysql', 'host' => 'localhost', 'database' => 'faveo', 'username' => 'root', 'password' => '', 'charset' => 'utf8', 'collation' => 'utf8_unicode_ci', 'port' => '', 'prefix' => '', 'strict' => false), 'mysql') in DatabaseManager.php line 177 at DatabaseManager->makeConnection('mysql') in DatabaseManager.php line 65 at DatabaseManager->connection(null) in DatabaseMigrationRepository.php line 167 at DatabaseMigrationRepository->getConnection() in DatabaseMigrationRepository.php line 135 at DatabaseMigrationRepository->repositoryExists() in Migrator.php line 398 at Migrator->repositoryExists() in MigrateCommand.php line 101 at MigrateCommand->prepareDatabase() in MigrateCommand.php line 54 at MigrateCommand->fire() at call_user_func_array(array(object(MigrateCommand), 'fire'), array()) in Container.php line 526 at Container->call(array(object(MigrateCommand), 'fire')) in Command.php line 115 at Command->execute(object(ArrayInput), object(BufferedOutput)) in Command.php line 257 at Command->run(object(ArrayInput), object(BufferedOutput)) in Command.php line 101 at Command->run(object(ArrayInput), object(BufferedOutput)) in Application.php line 60 at Application->call('migrate', array('--force' => true)) in Kernel.php line 145 at Kernel->call('migrate', array('--force' => true)) in Facade.php line 213 at Facade::__callStatic('call', array('migrate', array('--force' => true))) in InstallController.php line 309 at Artisan::call('migrate', array('--force' => true)) in InstallController.php line 309 at InstallController->accountcheck(object(InstallerRequest)) at call_user_func_array(array(object(InstallController), 'accountcheck'), array(object(InstallerRequest))) in Controller.php line 246 at Controller->callAction('accountcheck', array(object(InstallerRequest))) in ControllerDispatcher.php line 162 at ControllerDispatcher->call(object(InstallController), object(Route), 'accountcheck') in ControllerDispatcher.php line 107 at ControllerDispatcher->Illuminate\Routing{closure}(object(Request)) at call_user_func(object(Closure), object(Request)) in Pipeline.php line 141 at Pipeline->Illuminate\Pipeline{closure}(object(Request)) at call_user_func(object(Closure), object(Request)) in Pipeline.php line 101 at Pipeline->then(object(Closure)) in ControllerDispatcher.php line 108 at ControllerDispatcher->callWithinStack(object(InstallController), object(Route), object(Request), 'accountcheck') in ControllerDispatcher.php line 67 at ControllerDispatcher->dispatch(object(Route), object(Request), 'App\Http\Controllers\Installer\helpdesk\InstallController', 'accountcheck') in Route.php line 204 at Route->runWithCustomDispatcher(object(Request)) in Route.php line 134 at Route->run(object(Request)) in Router.php line 701 at Router->Illuminate\Routing{closure}(object(Request)) at call_user_func(object(Closure), object(Request)) in Pipeline.php line 141 at Pipeline->Illuminate\Pipeline{closure}(object(Request)) at call_user_func(object(Closure), object(Request)) in Pipeline.php line 101 at Pipeline->then(object(Closure)) in Router.php line 703 at Router->runRouteWithinStack(object(Route), object(Request)) in Router.php line 670 at Router->dispatchToRoute(object(Request)) in Router.php line 628 at Router->dispatch(object(Request)) in Kernel.php line 214 at Kernel->Illuminate\Foundation\Http{closure}(object(Request)) at call_user_func(object(Closure), object(Request)) in Pipeline.php line 141 at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in LanguageMiddleware.php line 21 at LanguageMiddleware->handle(object(Request), object(Closure)) in Pipeline.php line 125 at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in ShareErrorsFromSession.php line 55 at ShareErrorsFromSession->handle(object(Request), object(Closure)) in Pipeline.php line 125 at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in StartSession.php line 61 at StartSession->handle(object(Request), object(Closure)) in Pipeline.php line 125 at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in AddQueuedCookiesToResponse.php line 36 at AddQueuedCookiesToResponse->handle(object(Request), object(Closure)) in Pipeline.php line 125 at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in EncryptCookies.php line 40 at EncryptCookies->handle(object(Request), object(Closure)) in Pipeline.php line 125 at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in CheckForMaintenanceMode.php line 42 at CheckForMaintenanceMode->handle(object(Request), object(Closure)) in Pipeline.php line 125 at Pipeline->Illuminate\Pipeline{closure}(object(Request)) at call_user_func(object(Closure), object(Request)) in Pipeline.php line 101 at Pipeline->then(object(Closure)) in Kernel.php line 115 at Kernel->sendRequestThroughRouter(object(Request)) in Kernel.php line 84 at Kernel->handle(object(Request)) in index.php line 52
opened by r2d2leboss 23
POP3 Incoming email results in duplicate tickets. Disabling inbound does not stop the issue.
Faveo Version : 1.9.6

PHP version : 5.6

Database Driver & Version : MySQL

Server specification : Debian/Apache

Description:

I configured the email settings to connect with a POP3 email account for our helpdesk and started testing by submitting two help requests to the email account

I configured the scheduler to check email every 5 minutes. Those two emails came in as tickets (GOOD).

However now every 5 minutes it would duplicate each ticket.

I then disabled the Inbound option (unchecked the option in the email settings) and saved the settings again. However the scheduler was still connecting to the POP3 server and bringing in the duplicate tickets every 5 minutes.

My fix to that was to change to IMAP (which the account does not support). Now I can see in the logs my system is still trying to connect to the inbound mailbox - but failing of course. At least I'm not getting duplicate tickets.,

So... this is TWO issues really.

Steps To Reproduce:

As above.

Downloaded from

[x ] master-branch

[ ] development-branch

[ ] release-tag
opened by liamkennedy 19
/public/step1 404

Hi, If I clone the repo and setup apache2 to point to it, the webpage replies: "The requested URL /public/step1 was not found on this server."

Permissions are 755 for www-data. I tried both your debian 7 vps guide and the simpler Ubuntu guide.

Please halp and update your wiki! Thanks

opened by dabaptist24 19
Helpdesk won't pickup and display attachments

A client tried sending an inquiry thru email (email connected to helpdesk) with attachments. He also CCed a personal email.

The helpdesk picked up the email message from the client but no sign of attachments. The personal email both picked up the email message from the client as well as the attachments pretty well. We replicated this issue 4 times.

We're using the master files based on last fixed on issue #315 while still experiencing until now the issue as discussed on issue #316.

Thanks!
Bug

opened by ningmu 16
ÄÖÜ in German mails

The signature in German mails is displayed without umlauts. The ÄÖÜäöü etc are incorrectly coded and are not displayed correctly.

So the signature is set in the Admin. In this ship but it looks like the screenshot

Mit freundlichen Grüßen aus Niederfüllbach

Christian Säum Webmaster - SEO - Marketing

bk-solutions | Moebro Kieselweg 6 D-96215 Lichtenfels

Moebro Office & Warehouse Coburger Str. 8 D-96489 Niederfüllbach

Telefon: +49 (0) 9565 / 617 27 28 Telefax: +49 (0) 9574 / 65 24 24 Internet: http://www.Moebro.de E-Mail: [email protected]

Umsatzsteuer-Identifikationsnummer gemäß § 27 a Umsatzsteuergesetz: DE 270966889

Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet.

opened by csaeum 15
Plugin.js is transfer as css

Resource interpreted as Stylesheet but transferred with MIME type application/javascript: "http://domain.name/lb-faveo/plugins/filebrowser/plugin.js".

opened by ghost 14
Faveo-Helpdesk Auto Install is not working. Ubuntu 16.04

Hi All

I have just installed Ubuntu 16.04.1 LTS Release 16.04 Codename xenial. I in trying to install faveo using terminal and the following install script and its not working.

bash <(curl -s http://ladybirdweb.com/support/uploads/ubuntu16.04/autoinstall)

I am getting the following error.

/dev/fd/63: line 1: syntax error near unexpected token newline' /dev/fd/63: line 1:'

Can anyone please let me know how to fix this error.

Regards

Derek
Question

opened by derek68 13
ÄÖÜ in German mails #2

ÄÖÜ in German Subject

In the emails it now works great but unfortunately not in the subject.

See Screen

In German the subject in Screenshots: Maße des Küchenschranks PS372[#AABC-0028-0000028] Anfrage Farbmuster und Küchenschränke[#AAAF-0005-0000005]
Bug

opened by csaeum 13
SSL support

Hi,

Currently, you are always redirected to the http:// version of Faveo, and if you call it with https://, assets like the CSS files don't load because they are still http://. Maybe it would be important to implement it because many people, especially bigger companies use SSL.
Enhancement

opened by jarne 13
$Illuminate\Database\QueryException in POST /search_tickets$
Illuminate\Database\QueryException in POST /search_tickets
Error in Faveo Community

Illuminate\Database\QueryException in POST /search_tickets SQLSTATE[22P02]: Invalid text representation: 7 ERROR: invalid input syntax for type integer: "" CONTEXT: unnamed portal parameter $2 = '' (SQL: select count(*) as aggregate from "tickets" left join "ticket_thread" on "tickets"."id" = "ticket_thread"."ticket_id" and "ticket_thread"."title" is not null left join "department" as "dep" on "tickets"."dept_id" = "dep"."id" left join "ticket_status" on "tickets"."status" = "ticket_status"."id" left join "help_topic" as "service" on "tickets"."help_topic_id" = "service"."id" left join "ticket_priority" as "priority" on "tickets"."priority_id" = "priority"."priority_id" left join "ticket_source" as "source" on "tickets"."source" = "source"."id" left join "sla_plan" as "sla" on "tickets"."sla" = "sla"."id" left join "users" as "agent" on "tickets"."assigned_to" = "agent"."id" left join "users" as "client" on "tickets"."user_id" = "client"."id" where "tickets"."help_topic_id" = 8 and "tickets"."dept_id" = and "ticket_thread"."body" LIKE %%)

View on Bugsnag

Stacktrace

\app\Http\Controllers\Agent\helpdesk\TicketController.php:813 - App\Http\Controllers\Agent\helpdesk\TicketController::searchticket \app\Http\Middleware\CheckRoleAgent.php:26 - App\Http\Middleware\CheckRoleAgent::handle \app\Http\Middleware\Authenticate.php:54 - App\Http\Middleware\Authenticate::handle \app\Http\Middleware\CheckUpdate.php:35 - App\Http\Middleware\CheckUpdate::handle \app\Http\Middleware\Install.php:21 - App\Http\Middleware\Install::handle \app\Http\Middleware\LanguageMiddleware.php:33 - App\Http\Middleware\LanguageMiddleware::handle \app\Http\Middleware\VerifyCsrfToken.php:33 - App\Http\Middleware\VerifyCsrfToken::handle

View full stacktrace

Created automatically via Bugsnag
bugsnag debug
opened by bhanu2217 0
$Illuminate\Database\QueryException in POST /search_tickets$
Illuminate\Database\QueryException in POST /search_tickets
Error in Faveo Community

Illuminate\Database\QueryException in POST /search_tickets SQLSTATE[22P02]: Invalid text representation: 7 ERROR: invalid input syntax for type integer: "Select ticket service" CONTEXT: unnamed portal parameter $1 = '...' (SQL: select count(*) as aggregate from "tickets" left join "ticket_thread" on "tickets"."id" = "ticket_thread"."ticket_id" and "ticket_thread"."title" is not null left join "department" as "dep" on "tickets"."dept_id" = "dep"."id" left join "ticket_status" on "tickets"."status" = "ticket_status"."id" left join "help_topic" as "service" on "tickets"."help_topic_id" = "service"."id" left join "ticket_priority" as "priority" on "tickets"."priority_id" = "priority"."priority_id" left join "ticket_source" as "source" on "tickets"."source" = "source"."id" left join "sla_plan" as "sla" on "tickets"."sla" = "sla"."id" left join "users" as "agent" on "tickets"."assigned_to" = "agent"."id" left join "users" as "client" on "tickets"."user_id" = "client"."id" where "tickets"."help_topic_id" = Select ticket service and "tickets"."de...

View on Bugsnag

Stacktrace

\app\Http\Controllers\Agent\helpdesk\TicketController.php:811 - App\Http\Controllers\Agent\helpdesk\TicketController::searchticket \app\Http\Middleware\CheckRoleAgent.php:26 - App\Http\Middleware\CheckRoleAgent::handle \app\Http\Middleware\Authenticate.php:54 - App\Http\Middleware\Authenticate::handle \app\Http\Middleware\CheckUpdate.php:35 - App\Http\Middleware\CheckUpdate::handle \app\Http\Middleware\Install.php:21 - App\Http\Middleware\Install::handle \app\Http\Middleware\LanguageMiddleware.php:33 - App\Http\Middleware\LanguageMiddleware::handle \app\Http\Middleware\VerifyCsrfToken.php:33 - App\Http\Middleware\VerifyCsrfToken::handle

View full stacktrace

Created automatically via Bugsnag
bugsnag debug
opened by bhanu2217 0
$Illuminate\Database\QueryException in POST /search_tickets$
Illuminate\Database\QueryException in POST /search_tickets
Error in Faveo Community

Illuminate\Database\QueryException in POST /search_tickets SQLSTATE[42883]: Undefined function: 7 ERROR: operator does not exist: integer ~~ unknown LINE 1: ...cket_number" LIKE $1 or "tickets"."help_topic_id" LIKE $2 or... ^ HINT: No operator matches the given name and argument types. You might need to add explicit type casts. (SQL: select count(*) as aggregate from "tickets" left join "ticket_thread" on "tickets"."id" = "ticket_thread"."ticket_id" and "ticket_thread"."title" is not null left join "department" as "dep" on "tickets"."dept_id" = "dep"."id" left join "ticket_status" on "tickets"."status" = "ticket_status"."id" left join "help_topic" as "service" on "tickets"."help_topic_id" = "service"."id" left join "ticket_priority" as "priority" on "tickets"."priority_id" = "priority"."priority_id" left join "ticket_source" as "source" on "tickets"."source" = "source"."id" left join "sla_plan" as "sla" on "tickets"."sla" = "sla"."id" left join "users" as "agent" on "tickets"."a...

View on Bugsnag

Stacktrace

\app\Http\Controllers\Agent\helpdesk\TicketController.php:809 - App\Http\Controllers\Agent\helpdesk\TicketController::searchticket \app\Http\Middleware\CheckRoleAgent.php:26 - App\Http\Middleware\CheckRoleAgent::handle \app\Http\Middleware\Authenticate.php:54 - App\Http\Middleware\Authenticate::handle \app\Http\Middleware\CheckUpdate.php:35 - App\Http\Middleware\CheckUpdate::handle \app\Http\Middleware\Install.php:21 - App\Http\Middleware\Install::handle \app\Http\Middleware\LanguageMiddleware.php:33 - App\Http\Middleware\LanguageMiddleware::handle \app\Http\Middleware\VerifyCsrfToken.php:33 - App\Http\Middleware\VerifyCsrfToken::handle

View full stacktrace

Created automatically via Bugsnag
bugsnag debug
opened by bhanu2217 0

BadMethodCallException in POST /search_tickets

Error in Faveo Community

BadMethodCallException in POST /search_tickets Method Illuminate\Http\Request::nput does not exist.

View on Bugsnag

Stacktrace

\app\Http\Controllers\Agent\helpdesk\TicketController.php:769 - App\Http\Controllers\Agent\helpdesk\TicketController::searchticket
\app\Http\Middleware\CheckRoleAgent.php:26 - App\Http\Middleware\CheckRoleAgent::handle
\app\Http\Middleware\Authenticate.php:54 - App\Http\Middleware\Authenticate::handle
\app\Http\Middleware\CheckUpdate.php:35 - App\Http\Middleware\CheckUpdate::handle
\app\Http\Middleware\Install.php:21 - App\Http\Middleware\Install::handle
\app\Http\Middleware\LanguageMiddleware.php:33 - App\Http\Middleware\LanguageMiddleware::handle
\app\Http\Middleware\VerifyCsrfToken.php:33 - App\Http\Middleware\VerifyCsrfToken::handle

View full stacktrace

Created automatically via Bugsnag

bugsnag debug

opened by bhanu2217 0

Laravel 9.x Shift
This pull request includes the changes for upgrading to Laravel 9.x. Feel free to commit any additional changes to the shift-77540 branch.

Before merging, you need to:

Checkout the shift-77540 branch

Review all pull request comments for additional changes

Run composer update (if the scripts fail, add --no-scripts)

Clear any config, route, or view cache

Thoroughly test your application (no tests?, no CI?)

If you need help with your upgrade, check out the Human Shifts. You may also join the Shifty Coders Slack workspace to level-up your Laravel skills.
opened by RafficMohammed 15
Laravel 8.x Shift
This pull request includes the changes for upgrading to Laravel 8.x. Feel free to commit any additional changes to the shift-77537 branch.

Before merging, you need to:

Checkout the shift-77537 branch

Review all pull request comments for additional changes

Run composer update (if the scripts fail, add --no-scripts)

Clear any config, route, or view cache

Thoroughly test your application (no tests?, no CI?)

If you need help with your upgrade, check out the Human Shifts. You may also join the Shifty Coders Slack workspace to level-up your Laravel skills.
opened by RafficMohammed 15

Releases(v1.11.1)

v1.11.1(Dec 17, 2021)

This release is a patch update for the high-level security risk found and reported by Shahrir Shafie in the vulnerable API endpoints.

We categorized this vulnerability as a Severe level issue and recommend everyone update the system ASAP.

Follow this Upgrade Guide to update your system.

Note the issue is affecting all the older versions of the system, if in any case you are not able to update the system, we request you to get in touch with support and get your system patched.

Source code(tar.gz)
Source code(zip)
v1.11.0(Mar 16, 2021)
This is an urgent patch for several security vulnerabilities found and reported by Securized in the system. We highly recommend updating the system to get rid of all the security issues in your system and secure your system from vulnerabilities and attackers.

Along with some urgent security updates, this release also updates the frontend framework and theme version to the latest which enhances the UI design of the system, keeping the same user experience.

Updates

Updated jQuery version to v3

Updated Bootstrap version to v4

Updated AdminLTE theme to v3

Updated Russian translation to cover 80% of the system. Thanks, @maranqz for raising the PR and providing proper translation files.

Bugfixes

Various UI bugs and issues

Generate PDF error

Laravel route middleware grouping correction

Storage option functionality corrections

Clients are not able to change ticket status

Report PDF generation

Security issues reported by @securized. More details can be found on their gist

Important: The system was not generating the unique APP_KEY in the environment which makes your system vulnerable to expose sensitive data due to a hardcoded encryption key. This can simply be fixed by generating your own Laravel APP_KEY using Laravel's artisan commands. Faveo also introduced its own artisan command to alter the APP_KEY to replace your old key with the new key. The advantage of this command is it allows you to update the application's key and updates the required encrypted data in the system so you do not need to update configurations in the system manually. But we still recommend you update system configurations manually to minimize the possibility of attacks on your data. You can use this command from your Faveo root directory as below

php artisan faveo:secure-key

NOTE: This security patch requires all agents and admin to login and start their session again. Also, all the old encrypted URLs will be reset and will not work any longer.

Follow this Upgrade Guide to update your system. This update does not require any database update. After the update, we highly recommend running the below commands to secure your Faveo system. php artisan key:generate or php artisan faveo:secure-key
Source code(tar.gz)
Source code(zip)
v1.10.7(Dec 18, 2019)
Updates symfony/http-foundation to 4.4.1

Added Brazilian Portuguese

Source code(tar.gz)
Source code(zip)
v1.10.6(Apr 19, 2019)

Recent updates of Chrome browser introduced an issue in ticket timeline page where the reply threads from users were not visible in chrome browser's latest version.

The last release fixed the issue for agent/admin view. However, the issue persisted for client view in Chrome browser. Check out the issue raised for the same.

Issue Reported by: @n3zsistemas

We would like to thank the Faveo community users who report their issues with the system and help us to make Faveo Helpdesk better for other users.
Source code(tar.gz)
Source code(zip)
v1.10.5(Apr 10, 2019)

Recent updates of Chrome browser introduced an issue in ticket timeline page where the reply threads from users were not visible in chrome browser's latest versions.
Source code(tar.gz)
Source code(zip)
v1.10.4(Nov 23, 2018)

While integrating slack notifications in Travis for builds and PRs, token for SLACK channel was not encrypted allowing anyone to post on the Slack channel as a Travis user. This update encrypts the slack token to fix the issue.
Source code(tar.gz)
Source code(zip)
v1.10.3(Nov 16, 2018)
Changed plugin settings to activate and deactivate plugin by removing the update process for the config/app.php file.

Changed plugin ServiceProvider registration technique by removing the hard-coded code AppServiceProvider.php file. Now We are registering all plugins' ServiceProvider classes available for active plugins with status as 1 in plugins table in the database. It provides more dynamicity to developers so they need not worry about registering their custom plugin's ServiceProvider.

Added new event "after.ticket.created" which gets fired after tickets get created and contain ticket data. It can be useful for developers for creating new plugins which need to perform a certain action after the ticket is created.

Updated helpers.php added new method carbon() to parse string date into carbon date object.

Added Spanish language translation (translates system up to 60% in Spanish)

Forget password validation exception removed dd() statement

Updated isInstall() method get installation value from Config instead of directly calling from .env

SLA deletion issue fixed #714

Updates for Plugin working

Source code(tar.gz)
Source code(zip)
v1.10.2(Oct 15, 2018)
Bugs Fixed

Fixed #702, agents are unable to view their tickets

Fixed #701, turning off outgoing mails does not stop outgoing sending emails.

Fixed email edit/create page does not show proper error messages

Source code(tar.gz)
Source code(zip)
v1.10.1(Sep 19, 2018)
PHP7.2 compatibility patch

As we mentioned in the last release that the application is now compatible with PHP7.2 but as has not been tested completely there is the number of issues which occurred while using the application with PHP7.2. This release fixes the issues logged by the application in our issue track manager.

Bugs fixed

PHP7.2 compatibility issues mentioned in this GitHub issue

Agents are not able to view tickets in ticket pages

Delete Forever button does not work

Fixed logging method in CommonmailController

Fixed mail config file

Fixed attachment variable initialization in MailController

Fixed sendEmail() method in PhpMailController passing empty array as default value for $template_variables

Fixed Bugsnag reported an issue for sendmail() which is happening for reports

Changes status change URL method to post for preventing CSRF attacks for ticket status manipulation

Removed sla-escalate atrisan command from the kernel as the functionality is not working and which is causing the issue while running cron command in v1.10

Changelog

Updated Laravel version to v5.6.38

Initial commit for Unit testing using PHP unit. We are starting with TDD and every module and class will be tested using unit test cases.

Updated Artful log in Readme.md, release notes and CLI installer

Added phpunit.bat for running unit tests on windows machines

Integrated slack channel for Travis build notifications

Updated Bugsnag API key

update to v1.10.1

This update does not contain any database update so you just need to update your file system following the steps mentioned in this article

Error Reporting

Faveo uses Bugsnag to monitor application stability in the production environment. It helps us to provide bug fixes and feature updates after analyzing the logs and crash reports for the application. If you are customizing the application under the development environment, we request you to disable this error reporting. It will allow us to ignore the errors occurred during your development cycle and we can focus more on the exceptions/bugs occurring in the live system of other users of the Faveo community. It can be easily disabled from "Error logs and debugging" option in the admin panel or by updating your app environment to development in .env.

You can still report the issues on our Github Issue page by providing proper information about the changes you are trying to implement. We assure you that Faveo community will help you and your customization can be a part of Faveo application if it follows our contributing guidelines.
Source code(tar.gz)
Source code(zip)
v1.10(Aug 17, 2018)
Faveo Helpdesk Community v1.10

It's been a while since we last updated the repository to release v1.9.6 and a failed attempt to release v1.10-Beta version. But Faveo team has been continuously working hard to update the project and providing the best Helpdesk system to Faveo Helpdesk community.

Faveo Helpdesk v1.10 introduces some major updates in the system along with Laravel framework update. While Faveo v1.9.6 was based on Laravel 5.2 this version updates the framework version to 5.6.33. Which might require some updates in server configuration to make sure system works flawlessly after the update. Check server requirements for Laravel 5.6 before updating the system.

What's new?

Faveo Probe

Many a times users have reported us about the problem in the installation process as they were not able to get through the first step and saw 500 error page while installation. As Faveo checks the system requirements in Laravel based route if server is not able to boot Laravel it will not show the installation step. While Faveo Probe an external PHP based script was already available to check server requirements, we have added Probe script in the system so users can directly test server for the requirements from Faveo itself. To run probe test simply run your_faveo_url/probe.php in your browser which will show you the result as shown in the image below

Faveo Installers

GUI Installer Some refinements have been implemented in Faveo GUI installer to make installation intuitive and simple.

CLI Installer If you are a geek like us and love running commands in the terminals then you might like our CLI installer which allows you to install Faveo using two simple artisan commands.

Run php artisan install:faveo to check server requirement and provide database details.

Run php artisan install:db to migrate database and complete installation process

Advance localization options for language translation

As Laravel supports multilingual applications, Faveo can be translated into various languages. In previous version of Faveo translation only works on system level that is once you change the system's language from settings all users will see the system in that language. But now translation works on three levels.

System level : Admin can select the default translation for system and system will load in that language by default.

User level : Users can now select their preferred language to load system from the top nav bar language options. When logged in users select their language preference it will save in their account and next time when they login system will load in their preferred language.

Browser level : Users who are not logged in can change and see the system in translated language without login.

Email configuration alert

As Faveo system requires an email to be configured for incoming and outgoing mails to fetch tickets and reply on tickets. System will now show the alert until the incoming and outgoing mail setup has not been configured.

Dummy data clean up

Faveo had dummy data installation option to check and test the system working in test environment with test data. But after testing users had to drop the tables to clear database manually and then again reinstall the Faveo. Which is somewhat annoying if you value your time like us. Faveo now has an option to clean up the dummy data installed during test installation so system can be used after testing without performing other actions.

Change logs

Deprecated single URLs for ticket list pages for inbox, open, closed etc. Now all tickets can be get using single URL and passing parameters to it which renders data faster than the old URLs. All old routes have been updated with the new route with required parameters and will be removed in next update.

Deprecated functions in Agent/helpdesk/TicketController.php and routes in web.php can be found under deprecated block.

System is now compatible with PHP7.2 though it has not been tested thoroughly. If you use PHP7.2 and encounter any issues in the system please raise the issue on our GitHub page.

API response fix when debugging is enabled and JSON response comes with HTML data.

Language packages: Various updates have been made in language packages to make system translation more consistent in Italian, German and Chinese language. We would like to thank various members who sent pull requests and helped to improve Faveo translation

Yang.l (Chinese)

Philippe Aellig @philippeaellig (German)

Luca @volp1s (Italian)

Bug fixes

Custom form data not visible in ticket timeline or ticket detail page in agent panel.

Ticket thread iframe of ticket details page in agent panel and client panel is not visible completely in all browsers.

Removed rendering of password in email settings edit page for security reasons.

How to update?

Follow steps mentioned in this article to update Faveo from v1.9.6 to v1.10. You will find database update SQL dump in

Faveo_root/DB/update from v1.9.6 to v1.10/updatedatabase.sql

NOTE If you are updating from v1.9.6 to v1.10 you might have to update your email settings to make incoming and outgoing mail functionality working.

What's next

In coming month we will release various updates with bug fixes and code cleaning to optimize system performance. We are also working on developing API version 2.
Source code(tar.gz)
Source code(zip)
v1.9.6(May 23, 2017)
Bug Fixed

Token parsing issue for Facebook which prevents users from login the system using Facebook oAuth API.

To fix the issue

Just make some changes in vendor/laravel/socialite/src/Two/FacebookProvider.php file

Check this commit for the required changes.
Source code(tar.gz)
Source code(zip)
v.1.9.5(May 15, 2017)
Bug fix patch

Preventing execution of backdoor scripts

Preventing php file uploads in user's profile pic

Handling token mismatch error when the page is opened for too long and session gets expired.

Excluding APIs from CSRF token verification

Source code(tar.gz)
Source code(zip)
v1.9.4(May 3, 2017)

This release provides a security patch against CSRF attacks using Laravel's CSRF token verification.

The issue was reported by one of the member of Faveo community and it helped us to take a step forward for making the application more secure for these attacks.

Thanks! @rungga for reporting this issue #446.

We are also testing the application for backdoor script injection attacks which may make the system vulnerable for attackers. We'll soon release the next version with updated Laravel version, new enhancements and further security improvements.

To update your existing Faveo system from v1.9.3 to v1.9.4 follow File System Update process mentioned in this wiki article.
Source code(tar.gz)
Source code(zip)
v1.9.3(Jan 25, 2017)

Bug fixed

#344 System is storing the attachment in chosen storage medium(DB/file system) but not showing the attachments in ticket detail page or ticket timeline page.

How to Fix (for Faveo v1.9.2 users)

See this commit for the details of changes made for bug fix.

Or

Open this file: Root_directory of faveo/app/Model/helpdesk/Ticket/Ticket_attachments.php search and replace if ($this->poster == 'ATTACHMENT') with if ($this->poster == 'ATTACHMENT' || $this->poster == 'attachment') at line 49
Source code(tar.gz)
Source code(zip)
v1.9.2(Jan 5, 2017)
Bugs Fixed

Single cron issue fixed [refrenced to #366, #347 ]

Corrected notification counts

Fixed canned response error

Correct message for registration

Removed routes of PRO features

Exception handling while adding language

Showing agents in alphabetical order in various drop down menus

Handling the case when agent/admin adds same owner while changing ticket's owner

Fixed priority and auto assignment while creating ticket form cleint panel

Fixed typos in english language translation

Fixed counts of tickets of every categroy

Removed duplicate option from top nav bar

Fixed empty database check while installation

Assigning team leader in a team while creating new team

Fixed #361

Enhancements

Sending email notfications to users while merging their duplicate tickets

Implemented Yajra in users table

Custom filter and search option in users table

Check if JavaScript is enabled or not while installation

Put max execution time and "mbstring" extension check while installation

Upgrade Guide

If you are already using an older version of Faveo then follow this wiki article to update your Faveo system.
Source code(tar.gz)
Source code(zip)
v1.9.1(Dec 15, 2016)
Fixed Bugs

Major bugs

Admin was not able to save/update cron settings in new installation.

Incorrect count of tickets in dashboard while login as an agent .

In client panel users/clients were able to reply without entering any comment in comment field.

Source code(tar.gz)
Source code(zip)
v1.9.0(Dec 14, 2016)
Change Log

Changed datatable package which is being used in various ticket table page

Previous package: Chumper/Datatable

New Package: Yajra/laravel-datatables

Please note: We are still using Chumper/Datatable in some tables. But this packages has been abandoned by the author and we'll update all datatables with Yajra/laravel-datatables in future releases.

Updated dummy database for installation

Version tag correction, following semantic versioning X.Y.Z format.

Login/registration screen layouts

Attachment files storage option

Bug fixes

Solved various issues listed on GitHub issue list

Ticket listing table optimization

Updated datatable package

Server side processing in datatables

Query optimization in admin/agent layouts for fast processing

Known Bugs

In ticket timeline the reply content added by clients are rendered using "iframe". The "iframe" behaves differently in different browsers. Height of iframe is not responsive.

Chrome is recommended browser to open ticket timeline.

Upgrade guide

Follow this Wiki article to update your FAVEO to v1.9.0

Update your configured system email(s)

As notified by various users and recent crash reports we noticed that Encryption for incoming settings in configured email(s) is resetting after database update. Please update your system configured mail(s)

Note: Do this for all configured mails

Go to Admin Panel > Emails > Click on edit

Check and select your encryption for incoming and outgoing settings

Click on update to save settings

Update ticket number settings

While creating ticket the system assign the unique number to all the tickets. You can change these randomly generated number using 'Admin Panel'.

Go to admin panel

Click on 'Ticket' Under ticket settings.

Enter number format. You can use "#", "$", "-" in this field.

is for digits

$ is for alphabets

- is for seperator

To continue using your old sequence

Replace all numbers with #, replace all alphabets with $

Example: If your system's ticket number is like

AAAA-001-1123

Then in Format field you will enter

####-$$$-$$$$

And choose "sequence" in Type field.

Storage update

Now you can choose where to store all the attachment files uploaded by your clients and agents in their conversation thread.

Go to Admin Panel

Open "Storage" under settings

Select

local for server file system

Database for saving files in database directly

Source code(tar.gz)
Source code(zip)
v1.0.8.0(Oct 27, 2016)
What's new?

Since our last release we've been implementing various cool features to make FAVEO more reliable, so you can provide your clients a good experience while solving their problem.

Advanced User Module

Change user's role

Added a team member as a user and unable to make him/her agent again? Don’t worry now as an admin you can change the role of users.

Delete users

Now admins can delete users/agents from the system.

Password reset

Admin can change password for users, which they will receive in a mail or simply by contacting the admin.

One command for all cron jobs

Now you don't need to set different cron job commands for various jobs like ticket fetching, sending daily reports and close ticket workflow. Just add a single cron command and set frequency for running the jobs in system's job scheduler. The system will do it all via single command.

System Reports

Now you can see report for each Help topic for selected date range up to 6 months

Report shows

Total created tickets for selected help topic

Total closed tickets for selected help topic

Total reopened tickets for selected help topic

Generate PDF of the reports

Custom URL redirection and SSL support in URL

Set your system's URL as WWW or non WWW, user will be redirected to set URL no matter what s/he enters.

Set URL redirection for 'http://' or 'https://' as per your server specification.

Various web platform integration for login

Nobody likes to follow Signup process these days, so allow your clients/agents to log in via different social media platforms like Facebook, Twitter, LinkedIn or Google.

Git developers working in the team, allow them to login via GitHub or Bit-bucket.

Due Today

Now dashboard has one more option which shows the count of all the tickets which have a current date as their due date and will become due. Clicking on it will open the list of all tickets which are going to be due in current date.

Updates for Custom Forms

Added Multi level child-parent relationship between custom forms.

This allows to open different child forms on selecting an option in a parent form based on selected values.

Link parent form with help-topic and client will see all linked forms on selecting that help-topic in ticket creation form.

Dynamic priority for tickets

Add custom priority, edit or delete system priority

Set custom color for priority

Set active/inactive status for priority

Set the visibility of priority public/private - show priority in the ticket creation form (to users) in client panel

Email non mandatory

Added an option to make email field non mandatory for user/ticket creation.

Note If email is non-mandatory we'll try to send a message to a user on his mobile using Faveo SMS plugin, if you don't have the plugin we recommend you to keep email mandatory for authentication of user's account.

Laravel logs

Keeps track of all the processes and errors in a log file.

Diurnal log files, view log for selected date

Option to download/delete log files.

Implemented Laravel queue

Implemented Laravel queue service and job scheduler for background process like fetching mails, sending outgoing mails to fasten up the system.

Bugs solved

Email bugs

solved bugs for inline attachments in emails

Outlook mail configuration error

Queueing outgoing mails to make the system faster

Code cleanup

Inspected and removed unnecessary code

Knowledge base

various issues related to the knowledge base/ category list/ meta-tag for search engine

Others

Solved: "Select all" checkbox in user profile view not working

Solved: Showing inactive teams and agents in ticket assignment option in ticket details

Solved: Same email address can be configured multiple times in email settings

Solved: Installing step 6 clicking on install twice submits form twice and results in an error.

Follow this Wiki article to update your FAVEO v1.0.7.9 to FAVEO v1.0.8.0 .
Source code(tar.gz)
Source code(zip)
v1.0.7.9(Aug 5, 2016)
Enhancements

Ticket change status to show in client panel via settings.

Not to submit two tickets on double click of Ticket submit button.

Dashboard linking.

Incoming mail format check.

Added a thread for ticket reopen via email.

Ticket linking minor issue updated.

Nl2br added for ticket.

Different department users can view tickets if assigned.

Preventing fall back language from deleting.

Send email if checked to send email for first registration via agent panel.

Checking storage file permission while installation.

File info extension check during installation.

Curl extension check during installation.

Check for API mandatory.

RTL feature in email sending.

Bug fixed

Moved media files to upload folder.

Multiple file upload via attachment exception handling.

Attachment issue fixed for ticket reply.

File uploading according to server configuration of post_max_size.

Code cleanup.

Department ticket issue and naming convention.

Help topic issue fixed in ticket creation.

Pdf issue.

Custom Form issue fixed for text area.

Agent panel layout color changed for differentiation.

Nesting level issue fixed.

Proper ticket threads count in client panel.

Validating dot files access via URL.

Breadcrumbs Update.

Exception handling for database server down issue.

In app notification fixed for different department tickets.

First name and user name issue fixed.

YouTube icon link fixed.

Clear error form fields on resubmit of form in email create/edit.

Exception handling on re-uploads of pre-uploaded plugin.

Department wise ticket creation had some exception.

Changed naming convention for organization manager.

Fixed trash side bar numbering.

Upgrade from v1.0.7.8 to v1.0.7.9 https://github.com/ladybirdweb/faveo-helpdesk/wiki/Manual-Upgrade-from-v1.0.7.8-to-v1.0.7.9
Source code(tar.gz)
Source code(zip)
v1.0.7.8(Jun 24, 2016)
Bug Fixes

Installer API bug fixed for .env file

Subject added utf8 encoding for email diagnostics

Source code(tar.gz)
Source code(zip)
v1.0.7.7(Jun 23, 2016)
Bug Fixed

Removed multifile writing for installation.

Bug fixed on Installation for unwanted redirection back to first step

Email subject issue fixed for encrypted formats

Close ticket workflow issue fixed

Source code(tar.gz)
Source code(zip)
v1.0.7.6(Jun 18, 2016)
Bug Fixed

updated config file for releasing

Source code(tar.gz)
Source code(zip)
v1.0.7.5(Jun 17, 2016)
Enhancements

Changed email template from file system to database

Advanced Rating module

In App Notification Module is now per User

In App notification settings in admin panel

POP feature is added for fetching emails

Send mail from server using PHP mail feature is added for sending emails

Added more encryption options for sending emails

Removed Duplicate settings from system settings

One can do more advanced email diagnostics by choosing different emails

System Off line module Enhanced

Everything comes from language files now

Auto Close ticket workflow for closing a ticket in predefined days

Security settings added for secured login into the system

Error Debugging option added

Bugsnag integration added

Webhooks added for ticket creation

Added 3 new languages thanks to some of our clients (German, Russian, Italian)

Graph added to user profile

Remove organisation added in Client profile page

Graph and ticket list added Organisation page

GeoIp plugin added for Phone country code pickup

Faveo will be able to auto upgrade to new release from this version onward

XSS Vulnerability check added

Upgrade from Laravel 5.0 to 5.2

Breadcrumbs

Auto update module

Bugs Fixed

Registration Module email issue

Pages in knowledge base had some issue

Complete UI improved and proper error messages are now displayed

Bug fixed in edit system workflow

Dashboard Graph smoothed

Check ticket details without logging

Install module – check for file permission issue

Added dummy data for dummy installation

Template Module

Please read this instruction carefully before updating from 1.0.7.4 to 1.0.7.5 https://github.com/ladybirdweb/faveo-helpdesk/wiki/Bug-after-update-from-1.0.7.4-to-1.0.7.5-or-higher-version
Source code(tar.gz)
Source code(zip)
v1.0.7.4(May 9, 2016)
Enhancement

Added STARTTLS encryption feature on email fetching settings

Source code(tar.gz)
Source code(zip)
v1.0.7.3(May 3, 2016)
Bug Fixes

Email settings update issue

Source code(tar.gz)
Source code(zip)
v1.0.7.2(Apr 21, 2016)
Bug Fixes

System failing if no system email is configured issue fixed

Enhancement

Plugin Module updated for Pro Version

Source code(tar.gz)
Source code(zip)
v1.0.7.1(Apr 20, 2016)
Bugs Fixed

In app notification bug fixed

Ticket Listing hover issue fixed

Agent panel issue fixed for role agents

Template issue fixed

Source code(tar.gz)
Source code(zip)
v1.0.7(Apr 19, 2016)
Enhancements

Ticket Workflow

Ticket Overdue Listing

In App Notification

Cron job separate settings

Select all to delete permanently from trash

Added Read Unread features in ticket listing pages

User linking to where ever usernames are displayed

Attachment upload-able while creating ticket from client panel

Enhanced email check while setting emails

Ticket rating enhanced

Bug Fixed

Date sorting issue fixed

Department folder issue fixed

Group update issue fixed

Templates issue fixed

Email checking issue fixed

Ticket rating issue fixed

Updating from 1.0.6.10 to 1.0.7

To upgrade read instructions here http://ladybirdweb.com/support/show/v107

Source code(tar.gz)
Source code(zip)
v1.0.6.10(Apr 1, 2016)
Bug Fixed

Redirection issue fixed from ticket details page

Login dropdown box responsitivity issue fixed

Mailing issue for ticket reply and new ticket creation fixed

Email template issue fixed for replying tickets and auto response for ticket creation

Settings pages error display issue fixed for html type errors

Daily notification issue fixed for the new mail system integrated for faveo

Issue fixed for large size attachments

Enhancements

Added loader image in datatable processing

Added readme.txt which will provide install instruction

Updated auth validation message and showing custom logo in auth/login page

Source code(tar.gz)
Source code(zip)
v1.0.6.9(Mar 24, 2016)
Minor bug fixes

Version number 1.0.6.9

Source code(tar.gz)
Source code(zip)